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Customer Care

At Lush Kicks Ltd, you can confidently browse our collection of custom-painted shoes and streetwear sneakers. Our products are not only of the highest quality but also boast trendy designs that are sure to satisfy your fashion needs. Rest assured that you'll find exactly what you're looking for with us.

We sell the best of the best quality sneakers, Flip flops, Slippers and streetwear apparel at a very affordable price. With our top permanent hand-made custom workmanship and a highly qualified team.
We guarantee complete customer satisfaction.  We always strive to build trust and customer relationships to keep our business running. Gift only with some footwear, not custom shoes.

We do not sell your data. 

Due to different lighting and screen settings, items may be slightly different in colour from pictures of the products.
Please allow a slight difference in size due to manual measurement.

What is the lawful basis for using your data or information?  
By providing us with your data and information and privacy policy, you are agreeing to our use of your information fairly, and we ensure to preserve your confidentiality. 
We will use your information in ways which do not infringe on your rights and interests. As we aim and importantly want to support our contractual obligations with our customers/clients, we take into account your rights and safety. Worn, washed and damaged products will not be refunded or exchanged.

How is your information kept secure?  
We keep your data and information secure. You can always submit a request that you do not want your data shared with any third party. No personally identifiable information or data collected through our website is sold to, or shared for use by, third parties.
This Privacy & Terms Page details our privacy policy and the terms and conditions which govern the use of our website.  By using our website, you accept our privacy policy and agree to the terms and conditions. 

You and our Company agree that any dispute or claim arising from or relating to the Terms shall be finally settled by final and binding arbitration, Using the English Language, administered under the Arbitration Act 1996 and subsequent amendments in force at the relevant date, unless otherwise required by the law. Arbitration will be handled by a sole arbitrator by the Rules. Judgment on the arbitration award may be entered in any court that has jurisdiction.
Any arbitration under the Terms will take place on an individual basis- class arbitration and class actions are not permitted. You understand that by agreeing to the Terms, you and our company are each waiving the right to trial by jury or to participate in a class action or class arbitration. 
Notwithstanding the foregoing, each party shall have the right to bring an action in a court of proper jurisdiction for injunctive or other equitable or conservatory relief, pending a final decision by the arbitrator. You may instead assert your claim in small claim court, but only if your claim qualifies, your claim remains in such court, and your claim remains on an individual, non-representative, and non-class basis. 
Payment Links can stay pending when the customer has not completed SCA Authentication and will fail if SCA is not successful. As Payment Links transactions fall under SCA regulations, customers using this method of payment will be subject to SCA verification.
SCA is a security measure that relies on two-factor authentication, to verify the identity of the cardholder. The customer is usually asked to verify themselves using a one-time code that is sent to their mobile or for example by approving a transaction in their banking app. 

Privacy & Safety

This Privacy & Terms Page details our privacy policy and the terms and conditions which govern the use of our website.  By using our website, you accept our privacy policy and agree to the terms and conditions. 
Privacy Policy
The preservation of your privacy is paramount to us, we take it seriously. Our Privacy Policy clearly describes what information we collect in the course of delivering our service to you, how we use the information collected, and our legal basis for this use.

We are committed to safeguarding the personal information provided to us, thus, this privacy statement proffers insight into how we protect your personal information and the choices you can make about how your personal information is used. 

What information do we collect? 
You do not have to provide any personal information to browse this website. Your personal information may be required when you order with us, so we can personalize our service to you.

This information includes your name, email address or preference information to enable personalization etc. We may also collect tracking information (browser type, operating system, internet service provider and pages visited on our site) by using technologies including cookies to tailor our website to your needs. 

How do we use the information we collect?  
We use the information to personalize your experience, improve our website and customer service, and send you emails such as sales marketing promotions or for our marketing promotions. No risk is involved, your information is secure and protected under the Data Protection Act 2018 which we comply with.   

The Terms are governed by the laws of the United Kingdom without regard to its conflict of law rules. This law will apply no matter where in the world you live but if you live outside the UK, you may be entitled to the protection of the mandatory consumer protection provisions of your local consumer protection law.  



When you send us your order, we may run some checks on it before it is fulfilled. These checks may include verifying your address and checking for fraud.  Our payment platforms run partly automated checks on all purchases to filter out unusual or suspect transactions, or transactions that can be identified as susceptible to fraud. Suspected fraud on the Platform will be investigated and if necessary prosecuted.



You can find the available payment methods which we accept on our secured checkout. We guarantee 100% secure payment.  We do not accept any method of payment other than those listed.  


Please do not try to pay by any other method than specified here. If you do, we will not be liable for loss of payment or any other damages that may result from this action.  We offer the best safe payment methods to handle your payment on our website. 

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